ACAD
34.33
+0.5
+1.48%
AEMD
2.23
-0.04
-1.76%
APRI
1.13
+0.02
+1.80%
ARNA
1.34
-0.04
-2.90%
ATEC
2.03
-0.1
-4.69%
CNAT
8.36
-0.41
-4.68%
CRXM
0.195
+0.012
+6.47541%
CYTX
1.03
-0.04
-3.74%
DXCM
77.96
+0.03
+0.04%
GNMK
12.82
-0.06
-0.47%
HALO
13.94
-0.05
-0.36%
ILMN
184.86
+1.12
+0.61%
INNV
0.09
0.00
-1.10%
INO
6.29
-0.14
-2.18%
ISCO
1.75
+0.08
+4.48%
ISIS
57.56
0.00
0.00%
LGND
111.17
-0.02
-0.02%
LPTN
2.93
-0.08
-2.66%
MBVX
2.27
+0.06
+2.71%
MEIP
1.59
0.00
0.00%
MNOV
5.75
-0.07
-1.20%
MRTX
4.55
-0.22
-4.71%
MSTX
0.131
-0.007
-5.278%
NBIX
53.4
-0.19
-0.35%
NUVA
72.51
-0.3
-0.41%
ONCS
1.15
+0.01
+0.88%
ONVO
2.9
+0.01
+0.35%
OREX
3.37
-0.24
-6.65%
OTIC
13.35
-0.3
-2.20%
QDEL
24.17
+0.02
+0.08%
RCPT
231.96
0.00
0.00%
RGLS
1.55
-0.05
-3.13%
RMD
67.99
-4.86
-6.67%
SPHS
2.578
+0.028
+1.0863%
SRNE
1.95
-0.15
-7.14%
TROV
0.93
+0.02
+2.46%
VICL
2.36
+0.05
+2.16%
VOLC
18
0.00
0.00%
ZGNX
11
0.00
0.00%
ACAD
34.33
+0.5
+1.48%
AEMD
2.23
-0.04
-1.76%
APRI
1.13
+0.02
+1.80%
ARNA
1.34
-0.04
-2.90%
ATEC
2.03
-0.1
-4.69%
CNAT
8.36
-0.41
-4.68%
CRXM
0.195
+0.012
+6.47541%
CYTX
1.03
-0.04
-3.74%
DXCM
77.96
+0.03
+0.04%
GNMK
12.82
-0.06
-0.47%
HALO
13.94
-0.05
-0.36%
ILMN
184.86
+1.12
+0.61%
INNV
0.09
0.00
-1.10%
INO
6.29
-0.14
-2.18%
ISCO
1.75
+0.08
+4.48%
ISIS
57.56
0.00
0.00%
LGND
111.17
-0.02
-0.02%
LPTN
2.93
-0.08
-2.66%
MBVX
2.27
+0.06
+2.71%
MEIP
1.59
0.00
0.00%
MNOV
5.75
-0.07
-1.20%
MRTX
4.55
-0.22
-4.71%
MSTX
0.131
-0.007
-5.278%
NBIX
53.4
-0.19
-0.35%
NUVA
72.51
-0.3
-0.41%
ONCS
1.15
+0.01
+0.88%
ONVO
2.9
+0.01
+0.35%
OREX
3.37
-0.24
-6.65%
OTIC
13.35
-0.3
-2.20%
QDEL
24.17
+0.02
+0.08%
RCPT
231.96
0.00
0.00%
RGLS
1.55
-0.05
-3.13%
RMD
67.99
-4.86
-6.67%
SPHS
2.578
+0.028
+1.0863%
SRNE
1.95
-0.15
-7.14%
TROV
0.93
+0.02
+2.46%
VICL
2.36
+0.05
+2.16%
VOLC
18
0.00
0.00%
ZGNX
11
0.00
0.00%
Home » Featured Jobs, San Diego Biotech Jobs

Technical Application Specialist

Submitted by on April 21, 2017 – 10:18 am

Hiring Company: Pipette.com

Location: San Diego

Description: Pipette.com is a San Diego Life Science E-commerce distributor and Pipette Calibration service provider that works with Fortune 500, thriving startups and growing companies developing new technologies in the Sciences industry. As a Technical Application Specialist, you will be responsible for helping develop technical applications, product reference content and library, providing technical and traditional customer service support to customers.

You will work in a collaborative environment with Product Managers and Sales team on product feedback/input while helping test products and develop a library of critical product and vendor information so we can provide the best support to our customers over the phone, email and online. Along the way, you will play a role in developing the kinds of product content, training, and support processes that will allow our company to scale fast while providing a delightful customer experience.

Key Responsibilities:
• Capable of developing a strong understanding of customers’ needs/requirements based on their science application.
• Provide technical support to customers, sales team, dealers regarding product use, applications, trouble shooting and options.
• Help create and maintain a reference library of tech sheets, troubleshooting guides, current and historical product information.
• Handle around 30 inbound calls per day, help with order entry and product returns
• Track and code technical calls from customers, dealers and sales team
• Active participant in all stages of product reviews and feedback on development, ensuring the products exceed the quality and performance needs of the scientists
• Applies excellent customer service skills to each interaction
• General project management for key tasks and S.O.P development, writing and implementation.
• Provides suggestions for continuous improvement.

Who you are:
• Passionate about science, products and customer care
• You are organized, detail-oriented and process-driven. You can manage projects and assignments with many variables and strict deadlines.
• Bright, with an analytical mind and proven strength in verbal and written communication.
• You must have good judgement and strong sense of integrity.
• Recognize the value of building strong interpersonal relationships.
• Enjoy working in cross-functional teams within the organization and with our customers.
• Comfortable facilitating presentations and trainings of small groups.
• Honest, dependable and enthusiastic professional, looking for a rewarding and fast-paced career.

Full Time, Entry Level, /hour
Perks:
• Fun, hardworking atmosphere
• Healthcare plans
• High growth environment, with opportunities for career advancement
• 10 days of annual accrued paid vacation Requirements:
• 4 year degree, or equivalent work experience
• Bonus: Lab Experience and or customer service experience

Email address to send resume: dimitriy@pipette.com

Be Sociable, Share!

Leave a comment!

Add your comment below, or trackback from your own site. You can also Comments Feed via RSS.

Be nice. Keep it clean. Stay on topic. No spam.

You can use these tags:

<a href="" title="" rel=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong> 

This is a Gravatar-enabled weblog. To get your own globally-recognized-avatar, please register at Gravatar.

Please prove you\'re human, solve this: *
Time limit is exhausted. Please reload CAPTCHA.